Terms and conditions for booking events and programs

Application of terms and conditions

These terms and conditions apply to all event bookings, cancellations and attendance. By accepting these terms and conditions, you accept they may change from time to time.

Any applicable event costs are in line with the our revenue policy: fees and charges as updated at the beginning of each financial year.

Booking tickets

Where bookings are required, they can be made through the link provided in the event listing on our What’s On website. If you have any problems booking online, please contact us by phone at 02 9265 9333.

Payment in full is required for all paid events. We accept payment with Visa, MasterCard and AMEX. For the purposes of group booking invoices, please contact [email protected]

Once you have completed your booking, you’ll receive an email confirmation. You don’t need to print your tickets as we’ll have a record of names attending.

If you completed your purchase and reached the order complete screen but didn’t receive a booking confirmation or tax invoice, check your junk and spam folders and that funds have been deducted from your account.

Please email [email protected] if you can’t find your tickets or confirmation or if you need help to book.

Unauthorised resale of tickets is strictly prohibited, including using tickets for advertising, promotion or other commercial purposes. Tickets breaching this condition may be cancelled without notice or refund.

Face-to-face programs are unable to accommodate extra participants due to health and safety risks. Refer to the What’s On website for ticket availability and maximum attendance.

Refunds

If you registered for an event and are no longer able to attend, please cancel your tickets through our booking system or by emailing [email protected].

Bookings for any paid events may be eligible for a refund when cancelled through the booking system or in writing in up to 7 days before the start date.

Any cancellations made outside of the refund period won’t be refunded. We may grant exceptions for special circumstances on a case-by-case basis.

Refunds for missed classes or sessions that are part of a course are not eligible for a refund, credit or make up class.

Individual refunds are processed within 14 days and standard creditor invoices are refunded within 30 days.

Event changes and cancellations

We make every effort to ensure that events run as scheduled. We reserve the right to alter or cancel any event. If we can’t offer an alternative event, a full refund will be provided to enrolled participants or workshops is cancelled.

We also reserve the right to reschedule an event or substitute facilitators

When an event is cancelled due to extreme weather or other unforeseen issues, you’ll be informed by SMS, phone or email as soon as possible.

We won’t be liable for any loss or damage suffered because of the cancellation of any programs.

Concessions

We offer concession rates for participants who present a valid concession card.

You need to show your concession card in person at your nominated event or workshop. If you fail to provide valid proof of concession at the time of your event, you will be required to pay the full rate.

The following concession types are accepted:

• Children under 16
• Full time students
• Commonwealth Health Care
• Pensioner concession
• Seniors Health Cards
• ImmiCard
• Ex-Carer Allowance (Child) Health Care Card
• Foster Child Health Care Card
• Low Income Health Care Card
• NSW Half-fare entitlement card for job seekers
• Seniors Card
• Student ID cards
• NSW Companion Card
• DVA Concession Card
• Proof of receipt of Centrelink Payments

When a Sydney City Farm education program is arranged for an organisation, the direct costs associated with this program may be charged to it.

Discounts

Special membership or promotions may be used to apply a discount on a paid event fee. Promotional codes must be entered at the time of booking and can't be applied retrospectively.

Event and workshop attendance

• Code of conduct: You acknowledge and agree to follow any venue specific terms of entry. If your participation, including online events, disrupts, hinders, interferes with the enjoyment by others, or constitutes anti-social behavior, you may be removed from the venue without a refund. 
   

Arrive no earlier than 10 minutes before the event starts. You may be asked to wait if you arrive earlier.

When the event finishes, don’t linger to prevent overcrowding in entrances and passageways.
 

• Health and safety: Follow any reasonable requests and directions from our employees or representatives. Follow event specific instructions regarding appropriate clothing or footwear within our venues.

In the event of unsafe weather or extreme heat, outdoor events may be cancelled.

Children: Where children are required to be supervised by parents/carers, this will be specified in the event description. We don’t assume responsibility for children left unattended or unsupervised.

When a child (16 years and below) can be left in our care, parents/carers must sign children in and out of the venue, a contact phone number for the program period must be supplied and children must be collected on time

Health and safety: Children are expected to follow any event specific instructions regarding appropriate clothing or footwear within our venue and should follow any reasonable requests and directions from our employees or representatives.

Unwell children: We do not have the facilities to care for sick children. If a child is identified as unwell, parents/carers will be called to collect their child.

Code of conduct: We encourage active learning. It’s expected all participants are respectful of others learning and follow any directions outlined by the facilitator. We reserve the right to request participants leave an event or workshop should expectations not be met.

Bookings: Accompanying parent/carer tickets cannot be transferred or used for a child to attend.

Privacy

We value your privacy.

Why we are collecting your details

We may need to collect your personal information so that we can process bookings and manage our education and volunteer programs, events, workshops and talks. The supply of this information is voluntary.

If you don’t provide this information, we may be unable to provide access to events and workshops.

Using your information

We will use your personal information, such as your contact details, for the purpose for which it was collected and may also use it as is necessary for the exercise of other functions.

Receiving and storing your information

Purpose of collection: This information is being collected to record, process and manage online bookings and events organised by the City of Sydney.

Intended recipients: City of Sydney employees and authorised third parties providing services on behalf of the City of Sydney.

Supply: The supply of this information is voluntary. If you’re unwilling to provide this information, the City of Sydney may be unable to provide access to City of Sydney services.

Access/Correction: If you have set up a booking profile you can access and update your contact details yourself through our booking system.

You can also contact us on 02 9265 9333 or at [email protected] to access or update your personal information.

Storage: The City of Sydney, located at 456 Kent Street, Sydney NSW 2000 and its authorised agents are collecting this information and will store it securely.

The City of Sydney will use your personal and health information for the purpose it was collected. We may also use your personal information as reasonably necessary for the exercise of other functions. This may include updating your contact details, asking for feedback on the event or letting you know about other events that we think might interest you.

For more details on how we manage personal information, please see our privacy management plan.

Release

You’re responsible for all risk and damage or theft to your equipment or property at an event.

Indemnity

You agree to release and indemnify the City of Sydney against any losses, claims, damages or other actions arising out of or in connection with:

• loss, damage or destruction to property
• injury, illness or death of any person
• cancellation of an event
• infringement of intellectual property rights
• breach of these terms and conditions.

Exceptions apply to the extent the City of Sydney’s negligent act or omission contributed to the losses, claims, damages or other actions.